Get in Touch

We're here to help you succeed with your business digitization journey. Reach out anytime!

10+ Businesses Served

Happy Clients

24/7 Support Available

Always Here

Multiple Languages

Kinyarwanda, English, French

Average Response Time

Under 2 Hours

Multiple Ways to Reach Us

Choose the contact method that works best for you. Our team is ready to assist with any questions or concerns.

Email Support

Get help via email

support@xendlylabs.com

24/7 response within 4 hours

Phone Support

Speak with our team

+250 788 924 941

Mon-Fri, 8AM-6PM EAT

Video Call Support

Face-to-face assistance

Schedule via calendar

Mon-Fri, 9AM-5PM EAT

Live Chat

Instant messaging support

Available on website

Mon-Fri, 8AM-8PM EAT

Scheduled Consultation

Book a dedicated session

Free 30-minute consultation

Flexible scheduling

Office Visit

Visit our headquarters

Norvege, Karama, Kigali, Rwanda

Mon-Fri, 9AM-5PM CAT

Premium Support Features

We go above and beyond to ensure your success with comprehensive support options.

Dedicated Account Manager

Enterprise clients get a dedicated account manager for personalized support.

Screen Sharing Support

We can remotely assist you with setup and troubleshooting via screen sharing.

Flexible Scheduling

Book support sessions at times that work for your business schedule.

Multi-language Support

Get support in Kinyarwanda, English, or French from our local team.

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours.

Visit Our Office

Address

KG 123 Street, Kigali, Rwanda

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM EAT

Saturday - Sunday: Closed

Schedule Visit

Response Times

Email SupportWithin 4 hours

Live ChatInstant

Phone SupportImmediate

Video CallSame day

Social Media

Frequently Asked Questions

Find quick answers to common questions about our platform and services.

How do I get started with Xendly Biz?

Getting Started

Simply click 'Register as Business' and follow our step-by-step onboarding process. You'll get 90 Free credits to try our platform with full access to all features.

What payment methods do you accept?

Payments

We accept MTN Mobile Money, Airtel Money, bank transfers, and major credit/debit cards. All payments are processed securely with bank-level encryption.

Can I change my subdomain after registration?

Technical

Yes, you can change your subdomain once for free within the first 30 days. Additional changes may incur a small fee of RWF 5,000.

Do you offer technical support?

Support

Yes, we provide comprehensive technical support via email, phone, live chat, and video calls. Enterprise clients get dedicated account managers and priority support.

Is my business data secure?

Security

Absolutely. We use enterprise-grade security, SSL encryption, and comply with international data protection standards including PCI DSS and SOC 2.

Can I integrate with my existing POS system?

Technical

Yes, our platform supports integration with most popular POS systems. Contact our technical team for specific integration requirements and setup assistance.

Do you provide training for my staff?

Training

Yes! We offer comprehensive training sessions for your team, including video tutorials, live training sessions, and detailed documentation.

What happens if I need to cancel my subscription?

Billing

You can cancel anytime with 30 days notice. We'll help you export your data and ensure a smooth transition. No cancellation fees apply.